All orders are processed in 2-3 business days. For large parcels, processing time may extend upto 4 days. Orders are not processed during holidays or weekends.
The estimated delivery time of your order depends on the shipping method that you choose during checkout.
Which locations do you deliver to?
We ship all orders to anywhere in the Australiya
What locations are eligible for same-day delivery?
If you are located in Metro your order can be delivered on the same-day with free delivery
How do I check the status of my order?
You will receive email notifications from time to time. You may also track your order status on our Order tracking page.
What should I do if the tracking number I receive is not working?
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.
What can I do if I don’t receive my order?
If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.
What should I do if I receive a damaged item?
You may log into our dispute management portal, mark the item as damaged and upload a picture of the damaged item. Once your request is received, our delivery agent will pick up your package. Alternately, you could contact our customer service team.
What are the shipping timelines for international delivery?
International orders will arrive in 5-14 business days from the receipt of your order. You will receive shipping estimates at the time of checkout.
What duties and taxes apply?
Shipping costs for international orders will include international taxes, duties and value-added tax. At the time of checkout, the final order cost will reflect these charges.
How can I return the item?
Return an item is simple. Log into dispute management portal on our shopping site, mark the dispute as return and upload a picture of item that you wish to return. You may also choose from the various return options. Once your request is received, our delivery agent will pick up your package. For detailed information, read our returns policy.
Typical double sealed protection.Add special metal made protective casing to cover the sealed LED bead,meanwhile,cover the tip of protection casing with heat resisting transparent gels.The LED bead will 100% withstand the 135 degree high temperature and pressure sterilization,thoroughly solve the industrial difficulties in the frequently damaged in LED durability.
Zero-retraction system,avoid imqurities,blood and virus suck into the cartridge when the handpiece stops workong,which highly increase the service life of bearings
Solve the problem that no water spray due to too much air pressure.
Cooperate with the advanced German supplier which expertise in miniature bearing so as to prolong the life span of the handpiece.
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